Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date. 

Any returns or problems that occur because of an error on our part will be handled at our expense.

The return address is based on where your package was fulfilled:

Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility. Its address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.

Packages sent out from our Latvian facility are automatically returned to Lidostas parks, Marupes novads, Latvia LV-2167.

Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.

Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders).

Refund

Here at The SwagPack, we want to make sure you love your order and if for any reason you’re not fully satisfied, we’re here to make things right. As long as you contact us within 30 days of receiving your order, we’ll provide a solution.